Effective Date: October 1st, 2025
Last Updated: Nov 12th, 2025
Roark Creek Resort (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including when you opt-in to receive SMS messages from us.
- Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Booking details and preferences
- Payment information (if applicable)
- Any other information you provide to us voluntarily
- How We Use Your Information
We use your information for the following purposes:
- To provide and manage your bookings
- To send you promotional offers, updates, and special deals via SMS
- To improve our services and customer experience
- To comply with legal and regulatory obligations
- SMS Communications
By providing your telephone number and opting in to receive SMS text messages, you consent to receive promotional, transactional, and informational messages from Roark Creek Resort. Message and data rates may apply. Message frequency may vary. Consent to receive SMS messages is not a condition of purchase or booking.
These messages may include, but are not limited to:
- Reservation confirmations and updates
- Special promotions and discounts
- Important service notifications
You may opt out of SMS messages at any time by replying STOP to any message you receive. To request assistance, you may reply HELP. Standard message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except service providers acting on our behalf.
- Sharing Your Information
We do not sell or rent your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with:
- Service providers who assist in our business operations (e.g., SMS service providers)
- Legal authorities if required by law
- Other third parties with your explicit consent
- Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
- Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications, including SMS
- Request details about how we process your data
To exercise your rights, contact us at info@staging.roarkcreekresort.com.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
- Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Roark Creek Resort
Email: info@staging.roarkcreekresort.com
Website: staging.roarkcreekresort.com
By using our services and opting into our SMS communications, you agree to the terms outlined in this Privacy Policy.